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Frequently Asked Questions

FAQs

Frequently asked questions

  • How can I choose my correct size?
  • What payment methods are available?
  • Is the store safe to pay online?
  • Can I ship to a PO box?
  • What are the shipping costs?
  • How long will it take for my shipment to reach me?
  • How can I choose my correct size?

    If you don't know your size, use the size chart to help you determine your correct size. When measuring, tighten the meter tightly, taking care not to tighten it excessively. Size tables show the average size and the size that corresponds to this average. Medical appearance offers a variety of brands, so the size may vary from one brand to another.

    What payment methods are available ?

    We have three payment methods available:
    1. The first method is by credit cards (Visa and MasterCard). This service is provided in cooperation with Amazon Pay
    2. The second option is a mada card
    3. The third method is through SADAD service for electronic payments.
    4. The fourth method is payment upon receipt
    5. The fifth method is through Tabby or Tamara (installment service)
    Is the store safe for online payment?

    We guarantee you a 100% safe shopping experience. Credit card numbers are not stored on our systems, but all credit card transactions take place on PayTabs servers, and payment details are encrypted before being transmitted using the latest electronic encryption technologies that follow the highest security standards. Medical Appearance Store ensures that our customers' personal information is not disclosed to a third party. For your part, as a customer, you must protect your password and not share it with others in order to preserve your personal information and credit card details. We use your personal information only for purposes related to fulfilling your requests, and we do not disclose this information to any third party. For more information on this topic, please review our Privacy Policy

    Can I ship to PO box?

    The shipping company ( Aramex ) requires an address, not a post office box, in order to ensure that the shipment reaches you. Any order will not be accepted for shipping to a PO box

    What are the shipping costs?

    For all orders within the Kingdom, the shipping cost is 25 riyals for prepayment and 40 riyals for payment upon receipt. Non-returnable. All orders are subject to return without charge, provided that all return conditions are met. For international shipping, the shipping cost will be calculated during the order finalization stages

    How long will it take for the shipment to reach me?

    The shipping procedure will take 3-7 business days after you receive your order shipment confirmation
    With the exception of printing and embroidery service requests,
    orders may take ( 5 business days or more ) to be prepared and shipped.

    What are the ways to care for products that contain embroidery or printing services?

    1- Do not wash the product with washing powders that contain bleach
    2-Do not wash the product with hot water
    3- Do not iron the icon

    Frequently Asked Questions

    ? How can I choose the right size
    ? How can I pay for my order
    ? Can I ship to POBox
    ? What are the shipping rates
    ? How long dose it take to receive my

        If you do not know your size, use our size chart. When measuring, keep the tape straight and snug, but not tight. Our size charts show average measurements and corresponding size. Use them as a general rule. Medical outfit store Store brings you uniforms from many top designers, so sizes may vary from designer to another

        ? How can I choose the right size

        Credit cards (visa or mastercard)
        Mada
        Paytabs
        Sadad
        Cash on delivery (COD)

        ? How can I pay for my order

        Our shipping partner (Aramex) requires physical address for delivery. No PO Box will be allowed

        ? Can I ship to POBox

         

        For all orders within Saudi Arabia will be shipped at a flat rate of 25 SAR pre paid or 40 SAR cash on delivery/order (non-refundable). All products are eligible for return for free if all the return terms are met. International orders for other countries will be calculated during the checkout process

        ? What are the shipping rates

         

        Shipping process will take from 3 buses days to 7 after you receive your final confiramtion email

        Except for orders with additional services of embroidery and printed icons may take up to (5 business days or more) to ship

        ? How long dose it take to receive my order

        • Don't use bleach on products
        • Don't wash the products with hot water
        • Don't iron the icons
        ? What are the care instructions of products that contain additional services of embroidery and printed icons

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